Pawnshop Academy

Pawnshop 101 - Full Course

Topics that are covered in this series include:

Welcome

  • Welcome to the Pawn Business
  • Welcome to Pawnshop Academy
  • Work place Advice

Customer Service Basics

  • Greeting Customers
  • Understanding Customers

Loan Counter Basics

  • Buy vs. Loan
  • Determining Value
  • Writing Loans

Pawnshop Workings

  • Store Layout
  • Pulls
  • Renewals, Extensions, and Redemptions

Sales

  • Sales
  • Features & Benefits

Jewelry

  • Gold Stamps
  • Testing Gold
  • Diamond Basics
  • Diamond Testing & Presenting

Pawnshop Safety

  • Firearm Safety
  • Loss Prevention & Pawnshop Safety